1. Contractual basis
Textcraft.dk is operated by Textcraft, CVR no. 27995543.
Textcraft’s terms of sale and delivery apply to any assignment undertaken and performed by Textcraft, including also any employees, partners and sub-suppliers of Textcraft, unless otherwise agreed in writing between the customer and Textcraft.
The customer is deemed to have accepted these terms of sale and delivery when the customer places an order or requests commencement of the work.
Any terms of business of the customer do not apply to Textcraft’s delivery of services to the customer.
Textcraft reserve the right, from time to time, to amend these terms of sale and delivery.
2. Conclusion of agreements
An agreement has been concluded when the customer places an order or has approved a quotation issued by Textcraft, or when Textcraft have sent a written confirmation of an assignment ordered by the customer. Approval or confirmation typically takes place via email, but agreements entered into orally are also deemed to be valid and binding on the customer.
On the customer’s placement of orders, the customer must specify their requirements for the assignment, including information about the nature of the assignment, requested languages, subject, target audience and the intended purpose of the text/project, specific requests concerning terminology, layout etc. Similarly, any information and materials necessary for the performance of the assignment must be made available to Textcraft when placing the order.
If the customer makes changes to the information or the material that formed the basis for Textcraft’s submission of a quotation, Textcraft reserve the right to adjust or revoke the quotation.
Textcraft’s quotation is valid for 14 days after submission of the quotation, and is not binding on Textcraft after that period.
Consumption-based services are payable individually according to consumption.
Any disbursements are at the customer’s expense and included in the next invoice.
All prices are in DKK ex VAT.
Textcraft’s terms of payment are 8 days net, unless otherwise agreed with the customer.
In case of delayed payment, 2% interest is added to the amount outstanding per commenced month. Further, a fee of DKK 100 is added to any reminder.
Textcraft reserve the right, from time to time, to adjust prices and terms for the performance of assignments.
3. Performance of assignments
The customer undertakes to always cooperate loyally with Textcraft on the performance of the agreed assignments, including also clarification of any industry-specific terminology.
If Textcraft assess that the information or materials provided by the customer are insufficient for the performance of the assignment, Textcraft reserve the right to request additional information and material from the customer.
If supplementary information or special instructions are not provided by the customer, technical terms will be used in a way that is generally deemed to be easily understood. The customer shall receive the text/translation/or other language service, such as interpretation or subtitling, in the agreed format/form.
Where possible, Textcraft shall inform the customer about the expected time of delivery of the agreed assignments and services. The expected time of delivery – unless otherwise agreed in writing – is only indicative on the part of Textcraft.
Deliveries from Textcraft are made to the customer by email unless otherwise agreed. The customer is obliged to confirm receipt of the delivery by replying to the email from Textcraft.
Textcraft accept no responsibility for errors, defects or delays attributable to the customer’s non-provision or late provision of information.
4. Errors and defects
On receipt of a delivery from Textcraft, the customer is obliged to review the delivery for any errors and defects. In that connection, the customer is also encouraged to make an actual assessment of whether the delivery received is suited for the purpose intended by the customer.
If the customer ascertains errors or defects in the deliverables, the customer must immediately submit a complaint to that effect with Textcraft by email to mail@textcraft.dk. Obvious errors and defects must be pointed out no later than two (2) weeks after delivery.
Textcraft are entitled to remedy the errors and defects ascertained within a reasonable time under the provisions of the Danish Sale of Goods Act to that effect.
5. Liability
Textcraft disclaim any liability for any damage and losses which may arise as a result of the use of Textcraft’s services/deliveries.
Similarly, Textcraft are not liable for errors and defects due to the customer’s non-compliance with its obligations as a contracting party to Textcraft, or which are attributable to the customer’s provision of defective and deficient information to Textcraft.
Textcraft are not liable for the final result of printing of texts written, translated, edited, proofread, subtitled or interpreted by Textcraft or its sub-suppliers. The customer always bears the final responsibility for proofreading before printing or other use.
In the event that Textcraft’s deliveries are used for packaging, labels etc. that the customer places on its own products, packages or the like, the customer has sole responsibility for ensuring that the said deliveries fully live up to the customer’s expectations before the delivery is put into use.
Textcraft expressly disclaim any liability for operating losses, losses of data, loss of profit, goodwill or other types of indirect or consequential financial losses.
Textcraft’s total liability per assignment is generally limited to a maximum of the contract value of the actual assignment.
6. Force majeure
Textcraft are not liable for errors, defects or delays arising out of force majeure (extraordinary and unpredictable events or circumstances outside Textcraft’s reasonable control and impeding or preventing Textcraft from meeting their obligations under the agreement).
In case of force majeure, Textcraft are entitled to cancel the agreement or suggest a reasonable extension on performance of the agreed assignment.
7. Copyright
The copyright and other intellectual property rights for the work and material produced by Textcraft belong to Textcraft until the material has been delivered and the customer has paid the invoice for said work. After the customer’s payment of said work, the intellectual property rights are transferred to the customer.
8. Translations of books – publication and credits
The publishing house/publisher must publish the work within a reasonable time and no later than 12 months after Textcraft have delivered the manuscript unless otherwise agreed. If that does not take place, Textcraft may give notice of the return of the rights if the publishing house fails to publish the work within 12 months from the notice.
In connection with translations of books where an employee with/supplier of Textcraft is indicated as the translator, Textcraft hold the copyrights for the translation.
The publishing house/publisher undertakes to state Textcraft’s and any translator’s name in a prominent place in all uses of the work.
9. Confidentiality
Textcraft and their sub-suppliers shall treat all information and material delivered by the customer confidentially.
10. Governing law and jurisdiction
Any dispute between Textcraft and a customer must be resolved under Danish law before the Danish courts of law, the City Court of Copenhagen being the proper venue.
Last updated August 10, 2023.